Finovate Europe 2020: For the Better Customer Journey
AnalysisBit News Today1 min read
The 2020 edition of the FinovateEurope event, held from the 11 to 13 February in Berlin, marked a historic first: the conference made its continental debut in Europe, bringing together financial technology innovators and executives from across Europe.
In a new initiative for 2020, attendees were offered a choice of five industry-specific stages to explore: Digital Future, Open Banking Future, Future Tech, Future Payments, and Future Insurance. Over the next two days, more than 50 live demonstrations took place, highlighting innovation on the stage once more. Throughout the conference, a wide range of subjects was explored, including digital journeys, customer experience, open banking, payments, challenger banks, insurtech, digital identity, financial crime, AI, and blockchain.
The newly introduced Start-up Booster initiative was very popular with emerging companies seeking professional guidance on funding, scaling, and partnerships. Meanwhile, the Executive Reboot program enabled senior executives to collaborate with keynote speakers on tackling legacy culture and mapping out change.
The Women in Fintech program also made a notable impact, convening a highly engaged audience to explore the critical need for diversity in financial services.
In his talk, he asserted that businesses failing to obsess over convenience will ultimately vanish. He highlighted KLM as a business that enhanced its data to gain an advantage over Lufthansa, even though Lufthansa has better troops. He also touched on artificial intelligence, asserting that it will augment rather than eliminate jobs, beginning with customer experience, while tech professionals will help shape the second portion of the AI curve.
